About Sparqle

Sparqle is the sustainable B2B delivery platform that enhances efficiency and sustainability in delivery. We partner with leading brands in making their delivery processes emission-free by connecting shipments from their stores and distribution hubs with sustainable delivery couriers.

Team: Our team is composed of experienced individuals, including several serial entrepreneurs, along with valuable expertise from Deliveroo, Adyen, and Just Eat Takeaway.

Customers: Over the last few years we have helped forward-thinking merchants such as Rituals, Nespresso, Grapedistrict, and de Koffiejongens in reducing their emissions and enhancing their customer experience.

Product: We are fundamentally a software company, driven by a deep commitment to redefining last-mile delivery. We are building a state-of-the-art delivery platform.

Investors: We are backed by leading venture capital and highly valued industry experts.

Responsibilities

• Focus on creating happy customers, stores, and courier partners by providing the best possible support

• Manage our expanding customer support team, providing guidance, support, and development opportunities to the team

• Lead the onboarding process for partners to ensure smooth integration and support

• Enhance the effectiveness of our team and tooling, e.g. by standardising internal processes to ensure consistency and efficiency

• Work closely with the founding team and collaborate with the product team to incorporate customer feedback into product improvements

Need to haves

• Entrepreneurial mindset with a proactive approach to problem-solving

• Proven experience in an operational role, preferably partly dedicated to customer support

• Excitement about customer success with a view on how to build long lasting collaborations with our partners

• Ability to work collaboratively with cross-functional teams

• Excellent communication and interpersonal skills

• Proficient in Dutch and English, with Dutch being mandatory

• Bonus: Experience in team management in a dynamic start-up setting

• Bonus: Analytical skills with the ability to turn our data in actionable insights

What we offer

• An exciting job in a fast-growing early-stage tech startup where you will play a key role in the growth of the platform

• A competitive salary, including an ESOP plan for the right candidates

• A company culture built around our core values: making an impact, winning as a team, bias to action & exceeding expectations

• 25 holidays per year

• A great office in Amsterdam-Zuid (near the Olympic Stadium)

• Daily fresh and healthy team lunches