Support & Customer Success Lead
Customer Support &
Success Lead
Sparqle is the sustainable B2B delivery platform that enhances efficiency and sustainability in delivery. We partner with leading brands in making their delivery processes emission-free by connecting shipments from their stores and distribution hubs with sustainable delivery couriers.
Team: Our team is composed of experienced individuals, including several serial entrepreneurs, along with valuable expertise from Deliveroo, Adyen, and Just Eat Takeaway.
Customers: Over the last few years we have helped forward-thinking merchants such as Rituals, Nespresso, Grapedistrict, and de Koffiejongens in reducing their emissions and enhancing their customer experience.
Product: We are fundamentally a software company, driven by a deep commitment to redefining last-mile delivery. We are building a state-of-the-art delivery platform.
Investors: We are backed by leading venture capital and highly valued industry experts.
Focus on creating happy customers, stores, and courier partners by providing the best possible support
Manage our expanding customer support team, providing guidance, support, and development opportunities to the team
Lead the onboarding process for partners to ensure smooth integration and support
Enhance the effectiveness of our team and tooling, e.g. by standardising internal processes to ensure consistency and efficiency
Work closely with the founding team and collaborate with the product team to incorporate customer feedback into product improvements
Entrepreneurial mindset with a proactive approach to problem-solving
Proven experience in an operational role, preferably partly dedicated to customer support
Excitement about customer success with a view on how to build long lasting collaborations with our partners
Ability to work collaboratively with cross-functional teams
Excellent communication and interpersonal skills
Proficient in Dutch and English, with Dutch being mandatory
Bonus: Experience in team management in a dynamic start-up setting
Bonus: Analytical skills with the ability to turn our data in actionable insights
An exciting job in a fast-growing early-stage tech startup where you will play a key role in the growth of the platform
A competitive salary, including an ESOP plan for the right candidates
A company culture built around our core values: making an impact, winning as a team, bias to action & exceeding expectations
25 holidays per year
A great office in Amsterdam-Zuid (near the Olympic Stadium)
Daily fresh and healthy team lunches
Ready for the ride?
We specifically encourage people that are underrepresented in tech to apply for the role - we strongly believe that diversity in any form, makes the workplace and the products we build better.
Research shows that female candidates only apply if they meet 100% of the requirements, while male candidates already do so at 60%. Are you hesitant whether you meet all the requirements? Please do apply, we're looking forward to hearing from you!
Please click on the 'Apply now' below and start your journey with Sparqle ✨